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Terms and Conditions





Before using or subscribing to Ancestry.co.uk, please review the following terms and conditions which define your rights, responsibilities and benefits as a user of Ancestry.co.uk.

Ancestry.co.uk Licence and Terms and Conditions of Use
Ancestry.co.uk is an Internet service (the "Service") owned and operated by Ancestry, an American company incorporated in Delaware, USA, and whose registered address is 360 W 4800 N Provo, UT 84604, USA ("we", "our" or "us"). If you are under the age of 18, you may not access nor use this Service, unless you obtain permission of your parent or legal guardian (collectively “Guardian”) and your Guardian has confirmed to us that he or she takes full responsibility for your access and use of this Site. "You" or "your" means a permitted user of the Service or, in the case of minors, the Guardian of such minor. Your use of the Service indicates that you accept these terms and conditions (the "Terms and Conditions") and the accompanying PRIVACY POLICY (together the "Agreement"). If you don't agree with any of these terms and conditions, you must not use the Service. We may alter this agreement at our discretion, and your continued use after any change indicates your acceptance of that change. If you don't want to be bound by a change, you must discontinue use of the Service.

Ancestry.co.uk contains graphics, information, data, editorial and other content accessible by any Internet user and similar content which is accessible only to our subscribing members, ("Content"). Whether in the free section or in the subscription section of the Service, the copyright in all Content and any other intellectual property rights in the Service are owned by Ancestry, or third party providers, and may be used only in accordance with the provisions of the limited use licence set out below.

Limited Use LICENCE
You are licensed to use the Content only for personal or professional family history research, and may download Content only as search results relevant to that research. The download of the whole or material parts of any work or database is prohibited. Resale of a work or database or portion thereof, except as specific results relevant to specific research for an individual, is prohibited. Online or other republication of Content is prohibited except as unique data elements that are part of a unique family history or genealogy. Violation of this limited use licence may result in immediate termination of your membership and may result in legal action against you. You may use the software provided on the Service only while online and may not download, copy, reuse or distribute that software, except where it is clearly stated in connection with software that it is made available for offline use, and a licence for such use is provided in connection with that software.

User provided content
Portions of the Service will contain user provided content intended to be viewed in the form submitted by a member ("User Provided Content"), to which you may contribute appropriate material. For User Provided Content, Ancestry.co.uk is merely hosting and providing access, and accepts no liability whatsoever with regard to such material (including with respect to its accuracy). By submitting material to Ancestry.co.uk, you grant Ancestry a licence to host and provide access to such material, allow hosting and access on co-branded services of that material, and to use the data contained in that material as search results and to integrate that data into the Service as it deems appropriate.

You must submit only material which belongs to you and which will not violate the property or other rights of other people or organizations. We are sensitive to the copyright and other intellectual property rights of others. For more information concerning copyright issues, view our corporate policy. We will not monitor User Provided Content, with the exception that, to promote privacy, an automated filtering tool will be used to suppress and omit from display information submitted to the user submitted family tree elements of the Site which appears in our best judgement to pertain to a living person. We also reserve the right to act expeditiously to remove or disable access to any User Provided Content that comes to our attention, including information which we believe, in our sole discretion, is illegal, obscene, indecent, defamatory, incites racial or ethnic hatred or violates the rights of others, and we may terminate your use of the Service in these circumstances.

Your activities on our message boards, Connection Service and any other part of the website are governed by the Community Guidelines and Content Submission Agreement and you agree to abide by those terms.

LIABILITY DISCLAIMER
Although we will try to ensure the accuracy and quality of the Service, the Service is provided on an "as is basis" and (i) we do not accept responsibility for any use of or reliance on the Service or for any disruptions to or delay in the Service; and (ii) we do not make any representations as to the accuracy, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of the Service. Changes are periodically added to the information herein. No warranty, term or condition, express or implied, is offered by us and our third party suppliers in relation to the Service, except as expressly provided below.

We are not liable to you for any of the following types of loss or damage, whether in contract, tort (including negligence) or otherwise (whether such loss or damage was foreseeable, known or otherwise): (i) loss of revenue; (ii) loss of actual or anticipated profits; (iii) loss of the use of money; (iv) loss of anticipated savings; (v) loss or corruption of, or damage to, data, systems or programs; or (vi) any indirect or consequential loss or damage howsoever caused, provided that nothing in this agreement will be interpreted so as to limit or exclude our liability for (i) death or personal injury caused by our negligence (as defined in Section 1 of the Unfair Contract Terms Act 1977); (ii) the tort of deceit; (iii) any breach of the obligations implied by section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (iv) any liability which cannot be excluded or limited by law . Any statutory rights you may have as a consumer remain unaffected.

If you did not enter this agreement as a consumer, then in addition to the above limitations of liability, we are also not be liable to you for any of the following types of loss or damage, whether in contract, tort (including negligence) or otherwise (whether such loss or damage was foreseeable, known or otherwise): (i) loss of business; (ii) loss of opportunity; (iii) loss of goodwill; or (iv) loss of reputation. We also exclude our liability for any breach of the obligations implied by sections 13, 14 or 15 of the Sale of Goods Act 1979.

Except in respect of liability which cannot be limited or excluded (as set out above), our total liability to you whether in contract, tort (including negligence) or otherwise is limited to [£70] for each claim or series of connected claims or in aggregate £140 for any number of incidents in any 12 month period.

Ancestry may, from time to time, provide opportunities to users of the Service to link to or buy services from third parties. Sites of those third parties may be subject to terms and conditions different from those found here. Ancestry makes no warranty concerning, is not responsible for and does not endorse any third party provided goods or services, and you agree that any recourse for dissatisfaction or problems with those goods or services will be sought from the third party provider and not from Ancestry

If you are dissatisfied with any portion of the Service, or with any of these terms of this Agreement, you should discontinue using the Service.

Additional Guest or Subscribing Member Terms

1. REGISTRATION AND SECURITY
 

1.1 As part of the registration process, you will select a password and subscriber name ("Username"). You must provide Ancestry with accurate, complete and updated registration information. Failure to do so will result in breach of this Agreement. You understand that you may not (i) select or use a name of another person with the intent to impersonate that person; (ii) use the rights of another person without authorisation; or (iii) use a name that we, in our sole discretion, deem offensive. As you submit information, you understand that Ancestry.co.uk is owned and operated by Ancestry, incorporated in Delaware, USA and the Sites are operated in the United States of America. Registration as a user of or subscriber to the Service results in your customer information being stored and processed in the United States, and you, in registering or subscribing, specifically consent to that storage and processing in accordance with our PRIVACY POLICY. You should review and correct this information regularly. Where you provide us with sensitive data, including for example, your religious or political beliefs, you consent to its use by us in accordance with the Privacy Policy and to it being stored and processed in the United States.

1.2 You must immediately notify us by regular mail or by e-mail at support@ancestry.co.uk of any known or suspected unauthorised use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorised disclosure of your password or credit card information. You are responsible for maintaining the confidentiality of your password. You will never be required to reveal your password to any representative or agent of Ancestry.co.uk, its owners or agents.

1.3 You must be 18 years or older to subscribe to the Service.

1.4 You are responsible for all usage or activity on Ancestry.co.uk via your password account. Distribution of your password to others for access to Ancestry.co.uk is expressly prohibited and shall constitute a breach of this Agreement. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at our sole discretion, and you may be referred to appropriate law enforcement agencies.

2. FEES AND PAYMENTS

2.1 Continuous Service Membership. Subscription membership in the Service is on a continuous service basis. This means that once you have become a subscribing member, your subscription will be automatically renewed and your credit card will be charged based on the subscription program (annual, quarterly, monthly, etc.) you have chosen. Credit card charges will be processed within 24 hours after subscription and products included in memberships will be shipped shortly thereafter. Except in the case of monthly subscriptions, you will be notified by e-mail 15 days before your subscription will end, asked to correct any information which has changed and given the opportunity to "opt out" of your renewal. If you wish to terminate your subscription you must notify us at least two days before the renewal date by calling our Member Service number 0800 404 9723 (free phone) from the UK, or +1 801 705 7620 (an international rate call) from outside of the UK. Member Service is available from 9:00 a.m. to 7:00 p.m. GMT, Monday to Friday and 9:00 a.m. to 5:00 p.m. on Saturdays. Or send an e-mail to cancel@ancestry.co.uk and provide the following information:

Given name and surname
Username
Subscription type (UK/Ireland collection, etc.)
E-mail address used when subscribing
Phone number including country code
Country

2.2 Cancellations. Initial Annual Subscription. An initial annual subscription comes with the option to cancel during the first 7 working days and receive a full refund, unless the subscription began with a free trial period, in which case the provisions below apply. The 7 working-day period begins on the day you register for the subscription Service, which is also the day you are given access to the subscription area of the Service. If you subscribe to the Service following a free or other trial period, that trial period takes the place of the 7 working day cancellation period, and once the paid subscription begins, no refund will be provided. Cancellations during the 7 working days must be made by calling our Member Service number 0800 404 9723 (free phone) from the UK, or +1 801 705 7620 (an international rate call) from outside of the UK. Member Service is available from 9:00 a.m. to 7:00 p.m. GMT, Monday to Friday and 9:00 a.m. to 5:00 p.m. on Saturdays. Or send an e-mail to cancel@ancestry.co.uk and provide the following information:

Given name and surname
Username
Subscription type (UK/Ireland collection, etc.)
E-mail address used when subscribing
Phone number including country code
Country

Your cancellation call or email must be received by end of day (12:00 Midnight GMT) on the 7th working day after the subscription begins. Please allow a reasonable time for the refund to reach you or be charged back to your credit card if you have subscribed by credit card. All other subscriptions, including monthly subscriptions, quarterly subscriptions, or annual renewals, may be cancelled by you at any time but no refund will be made for unused subscription periods unless you are legally entitled to a refund or compensation because we have not complied with our obligations to you.

There is a law applying to UK consumer users called the Consumer Protection (Distance Selling) Regulations 2000, which can allow you to cancel monthly subscriptions, quarterly subscriptions, and subscription renewals (usually within seven days). However, you agree in this case that you will not be able to cancel monthly subscriptions, quarterly subscriptions, and subscription renewals in this way once you are able to log on and access subscription areas of the Ancestry.co.uk site.

2.3 Subscription costs may be changed by Ancestry.co.uk at any time and each renewal of your subscription will be at the then standard renewal cost for the period which you originally selected when you subscribed.

3. COMMUNICATIONS BETWEEN ANCESTRY.CO.UK AND YOU

We will send electronic mail to you, for the purpose of informing you of changes or additions to Ancestry.co.uk, or of any related products and services. You may opt out of this notification service by clicking the unsubscribe link at the end of the email. For further information on our use of subscriber demographic information, see the PRIVACY POLICY on the Service.

 

4. TERMINATION

Should you breach this Agreement, we will have the right to revoke your licence to use the Service and suspend your right of access. In such a case, no portion of your subscription payment will be refunded. Should we decide to suspend the subscription service for any reason other than breach, we will refund to you the unused portion of your subscription payment, which will be your sole and exclusive remedy upon such a suspension of service.

5. ASSIGNMENT

We reserve the right to assign or transfer our rights and obligations under this Agreement to any person who agrees to assume and comply with all the obligations set out in this Agreement. This Agreement is personal to you and, as a result, you may not without the written consent of Ancestry assign or transfer any of your rights and obligations under this Agreement.

6. MODIFICATIONS TO THIS AGREEMENT AND THE SERVICE

Ancestry has the right, at its sole discretion, to modify this Agreement or the Service at any time in order to take account of changes to the Service, changes in law or any other reason which Ancestry may deem valid at any time. Changes to the Service will be posted at Ancestry.co.uk or sent via e-mail or postal mail to you. If any portion of this Agreement or any change of this Agreement of the Service is unacceptable to you or will cause you to no longer be in compliance with the Agreement, you may cancel your subscription in accordance with Clause 2. Continued use of the Service now or following posted notices of changes in this Agreement means that you have accepted and are bound by the changes.

7. MISCELLANEOUS

7.1 This Agreement shall be governed by and construed in accordance with the laws of England and any disputes in relation to this Agreement shall be heard by the English courts.
 

7.2 Save as provided in this clause 7.2, you shall have no remedy in respect of any representation (whether written or oral) made to you upon which you relied in entering into this Agreement (“Misrepresentation”) and we shall have no liability to you other than pursuant to the express terms of this Agreement. Nothing in this Agreement shall exclude or limit our liability for any Misrepresentation made by us knowing that it was untrue. Nothing in this Agreement shall exclude our liability for any fundamental Misrepresentation, including any Misrepresentation as to a matter fundamental to the maker’s ability to perform its obligations under this Agreement, but such liability shall be subject to the limit set out in this Agreement.

7.3 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement.

7.4 In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. We can replace ay term which is not valid and enforceable with a term of similar meaning which is valid and enforceable.

7.5 Any failure by us to enforce any term of this Agreement shall not affect our right to require such performance at any subsequent time, nor shall the waiver by us of any breach by you of any provisions of this Agreement be taken to be a waiver of the provision or provisions itself.

7.6 You agree to indemnify us against all liabilities, claims and expenses that may arise from any breach of this Agreement by you or otherwise as a result of your use of Ancestry.co.uk.

7.7 Official correspondence must be sent via postal mail to:

Ancestry Attn:
Customer Solutions
360 W 4800 N
Provo, UT 84604, USA.

 

Liability Disclaimer
 

Ancestry and its suppliers provide all Content on this Site without any warranty.
 

Registration
 

Use of the Site requires registration. Site security is the responsibility of the user.
 

Fees and Payments
 

Subscription membership is continuous until terminated by the user.
 

Communications
 

Ancestry can e-mail users although users can choose not to receive such communications.
 

Termination
 

Ancestry reserves the right to terminate user access to the Site.
 

Modifications
 

Ancestry reserves the right to modify this Agreement or the Site at any time.
 

Miscellaneous
 

This agreement is governed by Utah state and United States of America federal law.
 

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