Contact Information

Membership services and support

If you are having difficulty using your membership or have a question regarding researching a collection please email support@ancestry.co.uk.

Alternatively, you can free phone 0800 404 9723.

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Membership cancellations

If you wish to cancel your membership please email cancel@ancestry.co.uk and provide the following information:

1. Name and surname

2. Username, membership type (i.e. UK Deluxe)

3. Email address used when subscribing

4. Phone number including country code and country of residence

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Record preservation and content partnerships

Dan Jones daniel.h.jones@ancestry.co.uk

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Affiliate Programme affiliate@ancestry.co.uk